Claims

All claims against Jetpak must be made in writing:
(i) within 14 days of receipt of goods in the case of damage or loss of part of the package;
(ii) within 21 days of receipt of goods in the case of late deliveries;
(iii) within 120 days from the date of issue of the consignment note in the case of total loss (total non-delivery) of packages.

In the event of lost, partially lost or damaged goods, Jetpak's customer service must be contacted before the goods are returned, sold or repaired. If the goods are damaged, the packaging should be kept for inspection if necessary. Jetpak is not liable for damages caused by inherent defects in the goods, damage caused by insufficient or inappropriate packaging, or action by a public authority carried out in connection with the import, export or transit of the package.

Jetpak is not liable to any party other than the sender.