Your rights

Our responsibility for your rights

Jetpak is in the capacity as data controller responsible for ensuring that your personal data is processed in accordance with applicable law and that your rights have an impact on the processing. You may at any time contact us to exercise your rights. You will find our contact details at the last page of this Privacy Statement.

Jetpak is responsible for answering your request to exercise your rights within one month from our receipt of your request or after we have identified you as the personal information owner. If your request is complicated, or if we have received a large extent of requests, we are entitled to prolong our response period with two additional months. If we assess that we cannot perform the actions you have requested, we will within one month explain why and inform you about your right to lodge a complaint with the data protection authority.

All information and communication, and all actions we carry out, is at no cost for you. If the action you request is manifestly unfounded or excessive, we are entitled to charge you an administrative fee to provide you with the requested information or carry out the requested action, or refuse to meet your request.

Your right to access, rectification and erasure of personal data and restriction of processing

You have the right to request:

a) Access to your personal data. This means that you have the right to request an abstract from our data record regarding our use of your personal data. You also have the right to request a copy of the personal information being processed at no cost. However, we may charge you a reasonable administrative fee to provide you with additional copies of the personal data. If you make your access request by electronic means such as email, we will provide you with the information in a commonly used electronic format.

b) Rectification of your personal data. We will at your request, or at our own initiative, rectify, anonymise, erase or complement personal data that you or we discover is inaccurate, incomplete or misleading. You also have the right to complement the personal data with additional data if relevant information is missing.

c) Erasure of your personal data. You have the right to request that we erase your personal data if we do no longer have an acceptable reason for processing the data. Given this, erasure shall be made by us if:

(i) the personal data is no longer necessary for the purposes for which it was collected,

(ii) we process your personal data due to your consent, and you withdraw this,

(iii) you object to the processing of your personal data based on our legitimate interest and there is no overriding legitimate ground for the processing,

(iv) the personal data has not been lawfully processed,

(v) we are required to erase the personal data due to a legal obligation.

However, there might be requirements under applicable law, or other weighty reasons, that entail in that we cannot immediately erase your personal data. In such case, we will stop using your personal data for any other reasons than to comply with the applicable law, or the relevant weighty reason.

d) Right to restrict processing: This means that we temporarily restrict the processing of your personal data. You have the right to request restriction of the processing when:

(i) you have requested rectification of your personal data in accordance with section b) above during the time period we are verifying the accuracy of the data,

(ii) the processing is unlawful and you do not want the personal data to be erased,

(iii) Jetpak, in its capacity as data controller, no longer needs the personal data for the purposes for which it was processed, but you require us to retain the information for the defence, establishment or exercise of legal claims, or

(iv) you have objected to our legitimate interest for the processing in accordance with section below during the time period we determine whether the legitimate interest overrides your privacy rights.

At Jetpak, we will (from 25 May 2018) take all reasonable and possible actions to notify any recipients of your personal data as set out in section above regarding any rectification, erasure or restrictions carried out by us. At your request, we will also inform you of which third parties we have shared your personal data with.

Your right to object to the processing

You have the right to object to such processing of your personal data based upon our legitimate interest . If you object to such processing, we will only continue with the processing if we have a compelling legitimate reason for the processing that outweighs your interest, rights or freedoms.

If you do not want Jetpak to use your personal data for direct marketing, you always have the right to object to such processing by contacting us. When we have received your objection we will cease our processing of your personal data for this marketing purpose.

Your right to withdraw consent

For the processing for which we use your consent as legal basis you can at any point in time withdraw your consent by contacting us, e.g. through our website or by unsubscribing yourself from received emails. You will find our contact details at the last page of this Privacy Statement.

Your right to portability

You have the right to portability. This means that you (from 25 May 2018) have the right to receive certain of your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. You only have this right when your personal data is processed by automated means and our legal basis for the processing is consent or the performance of a contract between you and Jetpak. This means e.g. that you have the right to receive and transfer all of the personal data that you have provided us with when creating a user account with us.

Your right to lodge a complaint with the data protection authority

You have the right to lodge any complaints regarding our processing of your personal data with the data protection authority.