Our processing of your personal data

At Jetpak, we process your personal data to provide services and offers of our services in the best way possible.

We therefore use your personal data for the following purposes:

Administration and fulfilment of agreement and safeguarding our legal interests in case of a dispute
Marketing, including customer adapted advertising
Method and business development
Sales activities and customer service
Administration in connection with company take-over, restructuring of Jetpak etc., and
Fulfil our legal obligations and take measures against crime

In the sections below, you are provided with more information about e.g. why we process your personal data, what personal data we retain to achieve the purposes of the processing and for how long we retain your personal data.

Administration and fulfilment of agreement and safeguarding our legal interests in case of a dispute

Personal data:
Contact details such as name, address, personal identification number (in case of a private customer), telephone number and email-address. Order and payment details such as purchase and transaction history and payment information. Login details such as user name and email address.

What we do:
We process your personal data to deliver, administrate and adapt our products and services and to provide you with customer services as a user.

In case of a dispute, e.g. regarding payment, we have the right to process your personal data for the purpose of defending, establishing or exercising a legal claim.

Legal basis:
Performance of a contract.
In case of a dispute, we are entitled to process your personal data with legitimate interest as legal basis.

Retention period:
Your personal data is retained for the duration of the contract period and up to 36 months thereafter, after which your personal data is anonymized.

Your personal data may be retained for longer if they are necessary to defend, establish or exercise a legal claim, e.g. regarding payment.

Your rights:
You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. If you object to such processing, we will continue with the processing only if there is a compelling legitimate basis for the processing that outweighs your interest, fundamental rights or freedoms.

Marketing, including customer adapted advertising

What we do:
We process your personal data within the scope of our marketing efforts.

If you wish to take part of customer adapted offers and information regarding news and contests specifically addressed to you, e.g. offers regarding especially beneficial service packages, we need your consent. We send you information as a new customer where you have the possibility to subscribe to our newsletter and give your consent for email communication. You can also subscribe to our newsletter on various places on or website and in conjunction to a booking.

We will also analyse your browsing habits on our website and grade your visits and submitted forms to enable us to determine your interest level.

Legal basis:
Legitimate interest when consent is not required by law, as we assess that our interest in sending you general marketing is important for our business.

Consent when marketing our products and services by way of email, SMS, MMS and other automatic systems.

Retention period:
If you are a customer of ours:

Your personal data is retained and processed for the duration of the contract period, i.e. until your order has been delivered and paid or the agreement is terminated, and up to 36 months thereafter.

If you are not yet a customer of ours:

Your personal data is retained and processed for up to 12 months after we collected your contact details. This is preconditioned upon you not having objected to direct marketing. If you choose to become a customer of ours what is stated under the sub-heading “If you are a customer of ours” applies.

Your rights:
You always have the right to demand that we stop processing your data for direct marketing. You also always have the right to withdraw your consent when we need your consent to process your personal data. If you withdraw your consent you will no longer receive information and offers that are specifically adapted for you. You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. If you object to such processing, we will continue with the processing only if there is a compelling legitimate basis for the processing that outweighs your interest, fundamental rights or freedoms.

Method and business development

Personal data:
Contact details such as name, address, telephone number and email address. Order details such as purchase and transaction history. Browsing habits and web browsing history such as what pages you have visited on our (and others) website and for how long and IP-addresses. Purchase habits such as how you use our services and your purchase habits (e.g. during which months of the year you tend to use our services).

What we do:
We process your personal data within the scope of our marketing and customer analysis, which mainly consist of statistics and customer satisfaction evaluations. The results of our analysis we then use as the basis for improving, replacing or adding new services, processes or work methods for the purpose of meet yours and other customers’ expectations and wishes. We may e.g. use your personal data to improve our customer services, offer new package solutions or adapt our website and/or app after yours and other customers’ wishes.

We also use your shipment data in order to improve our quality and efficiency.

However, we want to clarify that we always, as far as possible, try to anonymize or pseudonymize your personal data to achieve this purpose.

Legal basis:
Legitimate interest, as we assess that it is important for our business to analyze the use of our products and services for the purpose of improving, replacing or developing new services.

Retention period:
We retain and process your personal data for this purpose for the duration of the contract period, i.e. until your order has been delivered and paid or the agreement is terminated, and up to 36 months thereafter. After this period, your personal data is anonymized.

Sales activities

Personal data:
Contact details such as name, address, telephone number and email address. Order details such as purchase and transaction history. Browsing habits and web browsing history such as what pages you have visited on our (and others) website and for how long and IP-addresses. Communication history such as notes made in relation to telephone calls and meetings. Answers to contact forms and sales meeting questionnaires

What we do:
We use your personal data in order to have continuous communication with you as a customer and in order to provide you with services you might be interested in.

We might contact you as a prospect, based on your behavior on our website and when you have submitted a form.

We also, as a way of continuous improvements send questionnaires about our sales persons’ abilities that you can answer if you choose to do so.

Legal basis:
Legitimate interest, as we assess that it is important for our business to be able to be in contact with our customers and improve our sales productivity.

Retention period:
If you are a customer of ours:

Your personal data is retained and processed for the duration of the contract period, i.e. until your order has been delivered and paid or the agreement is terminated, and up to 36 months thereafter.

If you are not yet a customer of ours:

Administration in connection with company take-over, restructuring of Jetpak etc.

Personal data:
All personal data that may exist within the scope of your agreement or contact with Jetpak and that has been accounted for in the tables above.

What we do:
If Jetpak is to be restructured, e.g. be split into several parts, or if a third party wishes to acquire Jetpak or our customer database, Jetpak will share yours and other customers’ personal data to the acquiring company. That company will in that case continue to process your personal data for the same purposes as the ones stated in this Privacy Statement, unless you receive different information in connection with the take-over.

Legal basis:
Legitimate interest, as we assess that our interest of facilitating a company take-over or restructuring overrides your interest of protection of your privacy. This is conditioned on the acquiring company being in a similar line of business as Jetpak.

Retention period:
If Jetpak ceases to exist, e.g. by way of a fusion, liquidation or bankruptcy, or if Jetpak’s customer database will be transferred to an acquiring company we will delete your personal data as long as we are not required to retain it in order to comply with legal obligations.

If Jetpak is acquired by a company or split into several parts in connection with a restructuring we will continue to store and process your personal data in accordance with the terms and conditions of this Privacy Statement, unless you receive different information in connection with the acquisition.

Fulfil our legal obligations and take measures against crime

Personal data:
Invoice details such as name on invoice and transaction history.

What we do:
We process your personal data to comply with our legal obligations under applicable law, e.g. in accordance with the requirements of the Accounting Act.

We will also give out your information if we receive a request from prosecutor or police.

Legal basis:
Compliance with a legal obligation.

Public interest in the purpose of preventing and taking measures against crimes.

Retention period:
Your personal data is kept for as long as necessary to comply with applicable legal obligation such as e.g. 7 years according to the Accounting Act, counted from the close of the calendar year of the financial year to which the information belonged is concluded.

Your rights:
You have the right to object to processing of your personal data based upon a public interest as legal basis. If you object to such processing, we will continue with the processing only if there is a compelling legitimate basis for the processing that outweighs your interest, fundamental rights or freedoms.